Frequently Asked Questions (FAQs)

1. What products does Kivexo sell?

Kivexo offers home appliance products for customers within the United States.

2. Where do you ship?

We currently ship orders within the United States only.

3. How much does shipping cost?

We offer free standard shipping on all orders shipped within the United States.

4. How long does order processing take?

Orders are typically processed within 1 to 3 business days after they are successfully placed.

5. How long does delivery take?

Once your order has been processed, delivery generally takes 3 to 7 business days.

6. What is your daily order cut-off time?

Our daily order cut-off time is 5:00 PM (New York time). Orders placed after this time will begin processing on the next business day.

7. Which shipping carriers do you use?

Depending on the destination and shipment requirements, we may use one or more of the following carriers:

USPS
UPS
FedEx
DHL
Other reputable shipping providers when necessary

8. What payment methods do you accept?

We accept the following payment methods:

Shop Pay
Visa
Mastercard
American Express
Diners Club
Discover
Apple Pay
Google Pay
PayPal Wallet

All payments are processed securely.

9. What currency are prices displayed in?

All prices displayed on our website are in United States Dollars (USD).

10. What is your return period?

Eligible items may be returned within 30 business days of delivery, subject to our return eligibility requirements.

11. Who pays for return shipping?

Customers are responsible for the cost of return shipping unless otherwise required by applicable law.

12. Which items are not eligible for return?

The following items are not eligible for return:

Products that have been used, worn, washed, or damaged after delivery.
Items with original tags, labels, or stickers removed.
Products returned without their original packaging, box, wrapping, or protective materials.
Items returned without accessories, manuals, free gifts, or other components included with the original purchase.
Products showing stains, odors, smoke smell, pet hair, or other visible signs of use.
Customized, personalized, or made-to-order products.
Clearance, final sale, or items marked as non-returnable, unless they are defective, damaged, or incorrectly shipped.
Gift cards and digital products.
Products damaged due to misuse, accidents, negligence, or unauthorized repairs.
Items returned after the applicable return period has expired.
Products returned with missing parts or components included at delivery.
Items returned without prior return authorization, where applicable.
Claims submitted without an uncut unboxing video clearly showing the product and the reported issue.

13. How are refunds issued?

Approved refunds are issued to the original payment method used when placing the order.

14. How long does it take to receive a refund?

Once your return has been reviewed and approved, refunds are typically processed within 5 to 10 business days.

Please note that the time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

15. Where should returns be sent?

Returns should be sent to the following address when authorized:

355 Flushing Ave, Brooklyn, New York 11205, United States

16. Do you use cookies and analytics technologies?

Yes. We use cookies and analytics technologies to help improve your shopping experience and support the operation of our website. This includes the use of Google Analytics and Meta Pixel.