Privacy policy

At Kivexo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you use our website and services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

When you visit or make a purchase from our website, we may collect information such as:

Your name.
Billing and shipping address.
Email address.
Phone number.
Payment and order information.
Information related to your purchases and transactions.
Technical information collected automatically through cookies and analytics technologies.

We collect only the information necessary to provide our products and services.

How We Use Your Information

We may use your information to:

Process and fulfill your orders.
Provide customer support and respond to inquiries.
Send order confirmations and shipping updates.
Improve our website, products, and customer experience.
Prevent fraudulent or unauthorized transactions.
Send marketing communications where permitted by applicable laws and customer preferences.
Analyze website performance and visitor interactions.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to support website functionality and improve your shopping experience.

Cookies may be used for purposes such as:

Maintaining website functionality.
Improving site performance.
Supporting analytics and marketing activities.
Assisting with order and shipping-related processes.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

Google Analytics

We use Google Analytics to better understand how visitors interact with our website. Google Analytics collects information that helps us improve website performance and customer experience.

The information collected may include website usage data and general visitor behavior.

Meta Pixel

We use Meta Pixel to measure the effectiveness of our marketing activities and to better understand how customers interact with our website.

Meta Pixel may collect information regarding website visits and user interactions for analytics and advertising purposes.

Email Marketing

We may send promotional emails and marketing communications to customers in accordance with applicable laws and customer preferences.

You may opt out of receiving marketing emails at any time by following the unsubscribe instructions included in the email or by contacting us.

Payment Information

Payments are processed through secure payment service providers. We do not collect or store sensitive payment information beyond what is necessary to process your transaction.

Accepted payment methods include:

Shop Pay
Visa
Mastercard
American Express
Diners Club
Discover
Apple Pay
Google Pay
PayPal Wallet

Information Sharing

We may share your information with trusted third-party service providers when necessary to operate our business and provide our services. These may include:

Payment processors.
Shipping and delivery providers.
Analytics service providers.
Marketing service providers.
Customer support and website service providers.

We do not sell your personal information.

Data Security

We take reasonable measures to help protect the personal information collected through our website. While no method of electronic storage or internet transmission can be guaranteed to be completely secure, we strive to safeguard customer information using commercially reasonable practices.

Your Privacy Choices

You may contact us if you wish to:

Access or update your personal information.
Request assistance regarding your personal data.
Opt out of marketing communications.
Ask questions about our privacy practices.

Children's Privacy

Our website is not directed toward children, and we do not knowingly collect personal information from children through our services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or business changes. Any updates will become effective when posted on our website.