Shipping policy

At Kivexo, we are committed to providing a reliable and transparent shipping experience for our customers. This Shipping Policy explains our order processing times, shipping methods, delivery estimates, and shipping coverage.

Shipping Locations

We currently ship orders within the United States only.

At this time, we do not offer international shipping.

Order Processing Time

Orders are typically processed within 1 to 3 business days after payment has been successfully received and authorized.

Please note that processing time is separate from shipping and delivery time.

Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM (New York Time)

Orders placed after the cut-off time will begin processing on the next business day.

Delivery Time

Once an order has been processed, estimated delivery time is:

3 to 7 business days

Delivery times are estimates and may vary depending on the destination and shipping carrier.

Shipping Costs

We offer:

Free standard shipping on all orders shipped within the United States.

No minimum purchase amount is required to qualify for free standard shipping unless otherwise stated on our website.

Shipping Carriers

We may use one or more of the following shipping carriers to deliver orders:

USPS
UPS
FedEx
DHL
Other reputable shipping providers when necessary

The shipping carrier used for your order may vary based on operational and delivery requirements.

Order Tracking

If tracking information is available for your shipment, it will be provided after your order has been dispatched.

Customers are encouraged to monitor their shipment using the tracking details provided.

Delivery Information

Customers are responsible for providing accurate and complete shipping information at the time of checkout.

Kivexo is not responsible for delivery issues resulting from incorrect or incomplete shipping details provided by the customer.

Please review your shipping address carefully before submitting your order.

Shipping Delays

While we strive to deliver all orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including carrier-related issues or operational delays.

In such cases, we appreciate your patience and understanding.